Skill Level: Basic

Here is an excellent introduction to the insurance producer's ethical responsibilities to insurers, their clients, the public, and the state. The course focuses on the expression of ethical principles in the daily activities of insurance producers.

Skill Level: Intermediate

This course is designed to help producers recognize some of the ethical dilemmas they may encounter in their careers and provides guidance on the attitudes and specific conduct that is expected. The course begins by defining ethics and explaining how insurance producers, as professionals, are subject to heightened ethical standards. The various ethical requirements that apply to insurance companies and agents are analyzed, with discussion relevant to both life and health and property and casualty producers.

Skill Level: Basic

This course emphasizes the importance of ethical conduct and professionalism in the property and casualty industry. Students learn how consumer protection and ethical issues relate to insurance regulation, with an emphasis on claims, underwriting, and sales practices. Case studies and exercises help students apply what they've learned.

Skill Level: Basic

This course addresses the complexities of ethical decision making in the property and casualty insurance environment. It goes beyond the generic subject of ethics with real-life examples and scenarios for the property and casualty professional and includes a set of tools that will help producers to sensitively and intelligently face or prevent ethical dilemmas. This course will reinforce professional competence by examining and responding to a variety of ethical issues facing independent and captive agents, brokers, and agency managers.

This course outlines the broad parameters of a life insurance agent's ethical responsibilities.

It details the agent's responsibility to the insurer, policy owners and the public and outlines legal and fiduciary issues. Case studies and examples throughout the text reflect common ethical dilemmas agents face.

If you are taking this course for CE, the CE exam will automatically be added to your basket when selecting CE credit. Certain states require that a proctor/monitor supervise the exam taking progress.

Skill Level: Basic

Insurance professionals will learn why ethical conduct is good business. This course is appropriate for life and health and property and casualty staff and producers, and it satisfies the state-specific ethics and law requirements in many states.

Skill Level: Basic

This introductory course should be studied before Kaplan's Long-Term Care course (see above). Basic in nature, this course provides a good overview of long-term care (LTC) insurance. Students learn about the need for LTC insurance and different ways of paying for it. Policy provisions for individual, group, and partnership LTC policies are explained. A unit is devoted to prospecting, selling, and market conduct issues.

Skill Level: Basic

Long-Term Care Suitability trains insurance agents in the process of educating clients about the long-term care (LTC) field and the need for LTC insurance. It details the process of working with clients to design affordable policies that are tailored to meet their needs and goals. This course emphasizes suitability and the matching of product features and benefits to client needs and goals.

Skill Level: Advanced

Advance Planning for Senior Needs teaches a wide variety of planning techniques for clients in their 40s, 50s, and early 60s and explores several sources of wealth and the various means of accumulating it. It also presents life insurance, annuities, long-term care, and Medigap as fundamental to senior needs planning and provides agents with the information they need to guide their clients to a secure retirement. This course also covers Social Security and private pensions, and an entire unit is devoted to market conduct concerns.

Skill Level: Basic

Designed for registered representatives, this course describes how annuities can satisfy investment goals. Representatives learn where annuities belong within the range of retirement saving and distribution options that are available to clients. The course links annuity features to the sales process.

Skill Level: Basic

Here is a great way to learn the fundamentals of individual annuity contracts. This course covers variable annuities in depth, distinguishing them from fixed annuities and discussing variations such as single and periodic premium, immediate and deferred annuities. Charts, tables, and graphs illustrate concepts and increase learning effectiveness. A glossary of annuity terms is also included.

Skill Level: Intermediate

The Anti-Money Laundering Laws and Practices Print Course describes the various techniques criminals use to launder money through the financial industry and includes a discussion of the regulations designed to detect, monitor, and prevent these criminal actions. Individuals who take this course will learn how to recognize activities that should be considered unusual or suspicious. The course covers the Bank Secrecy Act of 1970, from its legislative history to its present day applications in the securities, insurance, and banking industries. Also included is a review of the International Money Laundering Abatement and Anti-Terrorists Financing Act of 2001. This act stems from Title III of the USA Patriot Act of 2001, which was passed in response to the terrorist attacks on September 11, 2001. It enhances the government's ability to fight money laundering by monitoring currency transactions and suspicious financial activities.

Skill Level: .Advanced

This outstanding overview imparts a strong fundamental knowledge of asset allocation concepts. Learners explore the foundational concepts and practical implications of modern portfolio theory, as well as rebalancing and the risks that investors may encounter. The course features an extensive history of the capital markets and includes a section devoted to suitability and the benefits and disadvantages of wrap accounts.

Skill Level: Basic

Learn the terms and functions relating to each part and system of an automobile. More than 200 detailed illustrations identify car parts and their locations. Claim representatives who complete Auto Physical Damage Basics before attending training school will be ready to learn the specifics of estimating losses without having to struggle with the terminology. A glossary, index, and table of common abbreviations provide a valuable desk reference when study is complete.

Skill Level: Intermediate

This course presents extensive information on the orderly continuation of a business at the death or disability of the owner. It addresses the problems that arise when a business owner dies or becomes disabled and analyzes the advantages and disadvantages of retaining, liquidating, or selling the business interest. It includes a complete coverage of buy-sell agreements for sole proprietorships, partnerships, and close corporations, including the income and estate tax rules applicable to stock purchase plans. Prospecting tips are included.

Skill Level: Advanced

This comprehensive training course explains the concepts and terminology of ISO's business income and extra expense forms and frequently used endorsements. Pertinent illustrations and tables show how time element insurance fits into the commercial property line. Learners discover how to differentiate time element needs from property coverage needs and which factors are used to establish adequate insurance limits to cover loss exposures.

Skill Level: Advanced

This comprehensive course examines the insurance products and concepts that meet business insurance needs. It compares proprietorships, partnerships, and corporations, and then discusses key employee insurance, deferred compensation, split-dollar plans, executive bonus plans, and group insurance. It includes sample advanced sales agreements, plus valuable prospecting tips and sales ideas. The last unit explains financial statements and shows how to use them as sales tools.

Skill Level: Basic

Here is a targeted orientation course for new claim professionals. Learners discover the role of the claim professional and the skills and resources involved in claim handling. Students receive an introduction to the common procedures involved in the claim-handling process and the important ethical issues associated with claims.

Skill Level: Intermediate

This fundamental course presents the methods used to determine the correct amount to pay for property and liability claims. Students learn the complete settlement process, from reserving to recovery through subrogation or salvage. Practical examples and exercises teach important strategies for on-the-job use.

Skill Level: Intermediate

This course presents the basic procedures and relevant laws for property and casualty claim investigations. Students learn specific steps to follow when investigating auto liability, workers' compensation, fire, and fall-down claims. Relevant case studies show how to use information from a loss report in the investigation procedure.

Skill Level: Intermediate

Here is a careful analysis of ISO's most recent business auto, garage, truckers, and motor carrier forms. Students learn the eligibility rules and how to use the numerical system for designating the autos covered by each form.

Skill Level: Intermediate

This comprehensive course teaches how to rate both business auto and garage forms. It has been recently updated to cover current ISO rules. It covers rating hired commercial auto, employers nonownership liability, commercial auto truck types, commercial auto trailers, zone risks, vehicle dealers, and private passenger types. Commercial auto garage rating, tools used for rating commercial auto, and coding procedures are also discussed.

Skill Level: Intermediate

Learners analyze each of the insuring agreements in ISO's crime coverage program and grasp the purpose and meaning of the various provisions. This course explains how to assemble a commercial crime contract as a monoline policy or as part of the CPP, and it gives an overview of how the exposures are rated. A handy job aid provides quick reference for comparing and contrasting crime and fidelity coverages.

Skill Level: Intermediate

Students learn the basis for legal liability and the business liability exposure. The course features detailed analysis of the coverages under ISO's occurrence and claims-made forms, specialized liability coverages, and popular endorsements. This course has been revised to cover 2004 ISO forms.

Skill Level: Intermediate

Students classify and rate the occurrence form and learn how claims-made rating is different. Course topics include an introduction to general liability, tools used for rating commercial general liability (CGL) insurance, classifying and rating the occurrence and claims-made forms, and CGL and the CPP.

Skill Level: Intermediate

This specialized course introduces the nationwide definition and teaches identification and categorization of common inland marine risks. Students learn to distinguish filed and nonfiled inland marine insurance forms and to determine which forms may be included in the commercial package policy. They also learn the terminology and regulations associated with transportation and bailee risks.

Skill Level: Intermediate

Here is an excellent commercial property coverage primer. It teaches the purposes of and coverages provided by commonly used ISO forms, including building and personal property, condominium, and business income forms. It also discusses the causes of loss forms and frequently used endorsements.

Skill Level: Basic

Here is a definitive study of quality customer service in the insurance environment. Students learn to see service from the customers' view. They learn to establish rapport, develop relationships, listen actively, take ownership of problems, speak positively, and help irate customers.

Skill Level: Basic

This course focuses on the central concern of every retiree: how to live on a fixed income. Addressed are such topics as setting financial goals for retirement, developing a budget, determining how much money will be needed to retire comfortably, and determining the total income a retired couple might receive from Social Security, company-funded pensions, and personal savings. The effect of different distribution options on the amount and duration of income are considered, as well as how to choose the right option.

Skill Level: Intermediate

Distribution Planning: Required Distributions presents a study of qualified plan distributions with an up-close look at minimum distributions required to be taken after an account owner reaches age 70 1/2. Applying recent IRS regulations, the course covers methods to compute required minimum distributions to the account owner and to beneficiaries upon the account owner's death. It also discusses the tax treatment of these distributions and IRA and retirement plan distributions in general.

Skill Level: Intermediate

Look no further for complete training on the three Insurance Services Office (ISO) dwelling coverage forms and important endorsements. The course describes who is eligible for dwelling insurance and when it is most commonly used. This course has been revised to cover 2002 ISO forms.

Skill Level: Basic

The key challenges to the financial security of retirees are tackled in this course. Subjects include the need for post-retirement planning, the financial challenges of retirement (particularly the corrosive power of inflation and ways to combat it), risk management strategies for addressing illness and injury, long-term care, uninsured death, outliving one's resources, and strategies for distributing retirement savings to provide income for a lifetime.

Skill Level: Basic

This course provides an excellent overview of the health insurance industry, health products, and marketing concepts. Unit topics include types of health insurance policies, disability income insurance, medical expense insurance, health insurance providers, common provisions and features, required uniform policy provisions, optional uniform policy provisions, the application and underwriting, group health insurance, special types of health policies, social health insurance, and health insurance and taxation.

Skill Level: Basic

This course covers the benefits of tax-advantaged health savings accounts (HSAs). It includes brief coverage of flexible spending accounts, health reimbursement arrangements, and Archer medical savings accounts, and explains how HSAs differ from them. Students learn the broad eligibility requirements for HSAs and the requirements for the high-deductible health insurance plan to be used with them. The course explains tax aspects and contribution limits. Learners discover which medical expenses can be paid with tax-free HSA distributions and the tax treatment of other distributions. Carryovers, rollovers, portability, and tax treatments are addressed. An analysis of the appeal of HSAs to various market segments and references the latest IRS guidance and forms relating to HSAs are included.

Skill Level: Intermediate

Here is essential training for everyone using ISO's latest edition of the homeowners policy program. The course focuses on the Homeowners 3 special form and then examines the differences in the Homeowners 2, 4, 5, 6, and 8 forms. Comparison tables distinguish the six forms and provide a lasting reference document. Students learn how different factors affect premiums. A review of popular endorsements is included.

Skill Level: Advanced

ILITs and Estate Planning analyzes the difference between a probate estate and a federal gross estate, the methods of paying final estate taxes, the important elements of a trust, the reasons for purchasing life insurance to pay estate settlement costs, the value of using an irrevocable life insurance trust (ILIT) to pay estate settlement costs, and the value of paying life insurance premiums through annual gifts to an ILIT.

Skill Level: Intermediate

This course is an effective way for individuals to meet their state's requirements for insurance producers who sell indexed insurance products. In an engaging, interactive format that utilizes illustrations, graphs, and other visuals, this course covers all the topics needed for state approval. Exercises and review tests assure that learners interact frequently with the material and give them assurance that they are mastering the concepts as they go.

Skill Level: Intermediate

Training with this course is a dynamic way to promote awareness and understanding of the serious problem of insurance fraud and its costly effects on the insurance industry, policyholders, and the general public. The course provides motivation and techniques professionals can apply on the job to identify and fight fraud. It includes a job aid with 192 insurance fraud indicators to help employees recognize common patterns.

Skill Level: Intermediate

This course provides an overview of package policies for small- to medium-sized businesses and ISO's business-owners policy and eligibility rules. Students learn typical ways in which company-specific business-owners policies differ from the ISO form. The course includes a workbook for students to analyze their own company's small-business policy.

Skill Level: Intermediate

This is an excellent introduction to medical terms and human anatomy from a claims perspective. The study provides the skills needed to competently handle medical claims. Illustrations help the learners locate and identify major bones and key body systems. Students learn the implications of bone and soft tissue injuries. Job aids include medical abbreviations, terms, a pronunciation guide, and a temporary disability time estimate chart.

Skill Level: Intermediate

When producers are ready to move into the advanced markets, this course teaches the concepts they must know to succeed. It explains how to prospect for and get the attention of business-owners. The course presents the issues that are important to business owners and discusses how producers can meet their needs. It covers succession planning (buy-sell agreements, Section 303 redemptions, and key-employee insurance), as well as several insurance products for advanced markets (group insurance, executive bonus, split-dollar plans, qualified retirement plans, and more). Learners discover how to collect the information necessary to develop an effective sales proposal.

Skill Level: Basic

This is a valuable, first-step training course that explains the job of selling life insurance and what is expected from new agents. It includes tips for a successful career, techniques for identifying insurance markets and analyzing financial needs, finding and contacting prospects, planning presentations, completing the sale, uses for life insurance products, analyzing life insurance policies, and developing professional work habits.

Skill Level: Basic

Numerous factors must be taken into account to formulate suitable strategies for investing retirement assets for today's retirees. This course provides an introduction to distributions from tax-qualified retirement plans, as well as an overview of principles of asset allocation that may be appropriate for a retired or retiring client.

Skill Level: Intermediate

Learners will benefit from this guide to the legal concepts on which insurance is based. It covers criminal, civil, contract, and tort law; intentional torts; negligence; and strict liability. Other legal terms and concepts important to insurance are included.

Skill Level: Basic

This course provides a comprehensive look at the life insurance industry. The first section of the book focuses on general information about insurance, including insurance regulation, insurance law, underwriting basics, and group insurance. The second section explains life insurance, including selling life insurance, policy issuance and delivery, types of insurance policies, policy provisions, policy options, annuities, group life insurance, Social Security and tax considerations, and retirement plans. Review questions conclude each unit. Topics include an introduction to life insurance, the need for life insurance, permanent insurance, term insurance, annuities, policy provisions, riders, premiums, dividends, nonforfeiture and settlement options, policy loans, insurance applications, underwriting, claims, group life insurance, business insurance, retirement plans, tax treatment of life insurance, life insurance companies, legal and professional aspects, and government programs.

Skill Level: Basic

The primary purpose of life insurance is to provide a benefit in the event of death. No other financial product can guarantee the availability of a certain amount of money at a time when it is needed most. This course provides an understanding of the ways in which life insurance provides financial stability during life and protection against financial hardship at death.

Skill Level: Basic

Take an introductory look at the nature and uses of life insurance, insurance applications and receipts, mortality and rating, underwriting processes and actions, term life insurance, whole life products, specialized policy forms, flexible policies, policy riders, options, provisions, and the use of life insurance for financial planning.

Skill Level: Intermediate

Plain-language explanations and illustrations introduce diagnostic tools and relate them to the physical conditions commonly seen in medical claims. This course helps employees understand complex medical reports about tests and signs and use those reports effectively in the claims settlement process.

Skill Level: Intermediate

This course provides thorough coverage of Medicare and Medigap supplement insurance. It discusses Medicare eligibility and enrollment procedures and explains how claims are paid. Medicare benefits are covered in detail, including covered services, exclusions, benefit amounts, and any applicable co-payments and deductibles. The unit on Medicare supplement insurance includes a discussion of marketing and sales issues. Case study examples show how Medigap insurance can fill the gaps in Medicare.

Skill Level: Intermediate

This course addresses the basics of needs-based consultative selling. After comparing financial objectives with existing resources, the need for additional insurance becomes obvious to prospects. This course is designed for producers who have just completed their introductory training or for experienced agents who wish to upgrade their skills from package or product selling.

Skill Level: Intermediate

This course guides students through the process of claim negotiation. Students focus on preparing for negotiation, establishing the right climate, and other techniques needed to reach quality settlements.

Skill Level: Intermediate

Learners will analyze each provision of ISO's personal auto policy and important policy endorsements. They will also learn about no-fault insurance and the main factors in determining personal auto premiums. This course has been revised to cover 2005 ISO forms.

Skill Level: Intermediate

Here is targeted training that provides an analysis of inland marine contracts that offer specific coverage for an insured's valuables. It also includes the three major types of personal watercraft policies and their coverages. It is designed so learners may explore personal inland marine floaters, watercraft policies, or both.

Skill Level: Intermediate

Insurance professionals often recommend endorsements to customize coverages for their clients. The course explains how to use common endorsements to cover home businesses, personal property, loss settlements, miscellaneous vehicles, other auto insureds, and much more.

Skill Level: Advanced

Learners discover potential problems in beneficiary designations for life insurance, annuities, and retirement plans. Upon completion, students will understand how beneficiary designations can be problematic; the income, gift, and estate tax consequences that may result from different beneficiary designations; the complications that arise when insurance proceeds or other death benefits are left to children; how trusts can solve beneficiary designation problems; and the financial professional's role in the beneficiary designation process.

Skill Level: Basic

Do your employees need a quick orientation to the property and casualty industry? This powerful training is designed for completion in the first week on the job. It teaches new employees how the insurance industry operates and the contribution insurance makes to our world. Confidence is increased, and employees are prepared for the new roles they are about to play.

Skill Level: Advanced

This course teaches producers about employer-sponsored pension plans, such as profit-sharing and 401(k) plans, as well as IRAs, Keoghs, and nonqualified deferred compensation. It explains the qualification rules and tax implications for each type of plan and examines each plan's design from the perspective of both employers and employees. Plan installation, administration, and termination are fully explained.

Skill Level: Advanced

This course teaches the elements of reinsurance contracts and discusses the broad categories within facultative and treaty reinsurance: pro rata and excess of loss. It is designed as an orientation course for reinsurance employees or as ongoing education for underwriters and other insurance professionals.

Skill Level: Advanced

This course examines the allocation and liquidation of retirement assets during retirement. The changing world of retirement, including the demographic changes that have increased the importance of allocating and liquidating retirement plans appropriately, is a key topic. Other issues addressed include financial concerns common to retirees, federal tax treatment of major asset categories, and traditional principles and strategies for allocating and distributing retirement assets.

Skill Level: Intermediate

The rules governing Social Security and Medicare are complex, and eligibility requirements and benefit amounts can change frequently. This course will help life producers understand these programs. The course is divided into two parts and covers both Social Security and Medicare. A useful glossary of terms is included.

Skill Level: Basic

This course provides principles and guidelines for determining the suitability of annuity products and making appropriate recommendations for prospects and clients. It looks at the proper use and application of fixed, variable, and equity- indexed annuities; their purpose, function, and the needs they serve.

Skill Level: Basic

This course provides principles and guidelines for determining the suitability of life insurance products and making appropriate recommendations for prospects and clients. It focuses on the proper use and application of term, whole life, and universal life-how these products work as well as the situations and needs they best serve.

Skill Level: Advanced

This course provides an introduction to the income taxation of life insurance products and annuities. The lessons discuss life insurance as a financial product, term and permanent life insurance, rights and benefits of life insurance ownership, settlement options, and taxation. The lesson on annuities covers the role of annuities in investment planning and taxation issues.

Skill Level: Intermediate

This course delivers an overview of the major coverages, exclusions, and conditions typically included in personal and commercial umbrella policies. Students analyze their company's umbrella policy using a policy analysis manual.

Skill Level: Intermediate

The purpose of this course is to examine IRC Section 1035 and the planning capabilities it requires. The course covers the basic tax treatment of life insurance and annuities, the purpose of Section 1035, the exchange rules of life insurance and annuities, the meaning of policy replacement, and the procedures for properly effecting a 1035 exchange.

Skill Level: Intermediate

This course provides a thorough review of the ISO homeowners program (HO-2, HO-3, HO-4, HO-5, HO-6, and HO-8). It uses a policy analysis approach to examine the standard ISO homeowners forms section by section. This course gives students a comprehensive understanding and helps them provide clients with the appropriate homeowners policy.

Skill Level: Basic

Here is a great introduction to traditional IRAs, Roth IRAs, education IRAs, and medical savings accounts.

Skill Level: Intermediate

Learners will be able to understand the differences between wills and intestacy and explain the impact of each on an individual's estate and the estate settlement process. This course also covers the laws of intestacy, the intestacy process, and the reason some people die intestate, as well as the general requirements of a valid will, the different types of wills, and the process of drafting and executing a will. It includes sample documents and exercises to help the student gain mastery of the complex language of estate planning.

Skill Level: Basic

Students learn the proven-effective, four-step underwriting process: acquire needed information from the right sources, evaluate that information, select and implement sound underwriting actions, and monitor for changes and results. The course covers the basics required to underwrite specific lines of insurance and describes the purpose of reinsurance in the context of the underwriter's role.

Skill Level: Intermediate

The course presents a careful analysis of the National Council on Compensation Insurance's workers' compensation and employers liability policy and the principal features of current issues on workers' compensation. It discusses benefit structures, basic features of state workers' compensation laws, and various unit statistical plans.

Skill Level: Intermediate

This course shows students how to rate the workers' compensation (WC) and employers liability policy and how to use the WC classification system. It provides an overview of WC benefits, describes loss costs and how they are used, and explains how risks are classified. Exercises on rating from sample applications are included.